Skills

Operator - Directory

Using the Directory feature within the Operator skill, you can add contacts from your business to help your agent respond if a customer asks for someone by their name. Adding contacts is a premium feature. Your Goodcall agent will route the caller bas...

Business Description

This skill helps your callers learn more about your business. You can configure your agent to either say something customized, or offer to send a link to your website, whenever a caller asks to describe the business. The phrases that can trigger Busin...

Hold

This skill helps you keep your callers in the queue until you’re available to speak with them. If the agent tries to connect the caller to your business number, and no one picks up at your business or the line is busy, your agent will offer to put the c...

Take Orders

Make money by configuring how you would like your agent to react when the caller wants to place an order. You can help your customers to place their orders with your business using voice conversations and commands. The phrases that can trigger orders ...

Running Late

Save time by configuring how you would like your agent to react when notified that the caller is running late. You can let your customers know about your running late policy, whether you offer a grace period, or if there are any consequences for their m...

Walk-ins

Save time by configuring how you would like your agent to handle walk-in requests. You can let your customers know about your walk-in policy, this is especially helpful for the customers who want to arrive without an appointment. The phrases that can...

Change appointment

This skill enables you to help your callers manage their existing appointments. You can configure how the agent should handle questions from your callers about canceling or reviewing their appointment details. The phrases that can trigger Change appo...

Open Hours

Open Hours skill is used to define the business hours (the time during which a business or organization is open for customers / visitors) when a caller asks for them. The phrases that can trigger Open Hours are: What are your hours? Are you op...

Message Taking

This skill allows the agent to take a message from the callers for your business. It’s triggered every time the caller says “I’d like to leave a message” or when the business # is busy. Some other phrases that can trigger the Message Taking skill are:...

Appointment

This skill gives the business control on how they would like the agent to handle the appointment request. It is triggered when the caller prompts to make an appointment with the business. Some phrases that can trigger the Appointment skill are: I...

Pricing

This Skill defines how you want your agent to respond when a caller asks about the prices for a company's products and services. Sample Phrases Pricing Prices How much is a haircut What are your prices The Pricing skill can be u...

Operator

This Skill is used to connect a caller to the business when they ask to speak with a person, or when the agent doesn’t understand what the caller said. You can configure the Operator skill to trigger for both open and after hours. Sample Phrases ...

Greeting

With this skill, you can customize how your callers are greeted for every call. Example Greetings “Thanks for calling the Fun Barbershop. We are a local barbershop that offers full service haircuts, special hair styling services and much more....

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