Skills

  • Operator - Directory

    Using the Directory feature within the Operator skill, you can add contacts from your business to help your agent respond if a customer asks for someone by their name.  Adding contacts is a premium feature.  Your Goodcall agent will route the caller based on a workflow you define for each contact.   The cal...

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  • Business Description

    This skill helps your callers learn more about your business. You can configure your agent to either say something customized, or offer to send a link to your website, whenever a caller asks to describe the business.   The phrases that can trigger Business Description are: What type of business is this?...

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  • Hold

    This is a “premium($$$)” skill that helps you keep your callers in the queue until you’re available to speak with them. If the agent tries to connect the caller to your business number, and no one picks up at your business or the line is busy, your agent will offer to put the caller on hold.    When a calle...

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  • Take Orders

    Make money by configuring how you would like your agent to react when the caller wants to place an order. You can help your customers to place their orders with your business using voice conversations and commands.   The phrases that can trigger orders are: Place an order I'd like to place an order ...

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  • Running Late

    Save time by configuring how you would like your agent to react when notified that the caller is running late. You can let your customers know about your running late policy, whether you offer a grace period, or if there are any consequences for their missed appointment i.e. results in cancellation of the a...

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  • Walk-ins

    Save time by configuring how you would like your agent to handle walk-in requests. You can let your customers know about your walk-in policy, this is especially helpful for the customers who want to arrive without an appointment.    The phrases that can trigger walk-ins are: Do you take walk-ins? Do...

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  • Change appointment

    This skill enables you to help your callers manage their existing appointments. You can configure how the agent should handle questions from your callers about canceling or reviewing their appointment details.    The phrases that can trigger Change appointment are: Change appointment Cancel appointm...

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  • Open Hours

    Open Hours skill is used to define the business hours (the time during which a business or organization is open for customers / visitors) when a caller asks for them.   The phrases that can trigger Open Hours are: What are your hours? Are you open on Saturday?   Goodcall supports irregular worki...

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  • Message Taking

    This skill allows the agent to take a message from the callers for your business. It’s triggered every time the caller says “I’d like to leave a message” or when the business # is busy.   Some other phrases that can trigger the Message Taking skill are: Can I leave a message Leave a message   If...

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  • Appointment

    This skill gives the business control on how they would like the agent to handle the appointment request. It is triggered when the caller prompts to make an appointment with the business.    Some phrases that can trigger the Appointment skill are: I'd like to make an appointment I want to make an ap...

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  • Pricing

    This Skill defines how you want your agent to respond when a caller asks about the prices for a company's products and services.   Sample Phrases   Pricing Prices How much is a haircut What are your prices The Pricing skill can be used to perform the following 4 functions:   Direct call...

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  • Operator

    This Skill is used to connect a caller to the business when they ask to speak with a person, or when the agent doesn’t understand what the caller said. You can configure the Operator skill to trigger for both open and after hours.   Sample Phrases   Representative Customer service Speak to someo...

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  • Greeting

    With this skill, you can customize how your callers are greeted for every call.    Example Greetings    “Thanks for calling the Fun Barbershop. We are a local barbershop that offers full service haircuts, special hair styling services and much more. <How else can I help you?>” “Thanks for calling AB...

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