Skills

  • Skill: Business Description

    This skill helps your callers learn more about your business. You can configure your agent to either say something customized, or offer to send a link to your website, whenever a caller asks to describe the business.   The phrases that can trigger Business Description are: What type of business is this?...

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  • Skill: Hold

    This is a “premium($$$)” skill that helps you keep your callers in the queue until you’re available to speak with them. If the agent tries to connect the caller to your business number, and no one picks up at your business or the line is busy, your agent will offer to put the caller on hold.    When a calle...

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  • Skill: Take Orders

    Make money by configuring how you would like your agent to react when the caller wants to place an order. You can help your customers to place their orders with your business using voice conversations and commands.   The phrases that can trigger orders are: Place an order I'd like to place an order ...

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  • Skill: Running Late

    Save time by configuring how you would like your agent to react when notified that the caller is running late. You can let your customers know about your running late policy, whether you offer a grace period, or if there are any consequences for their missed appointment i.e. results in cancellation of the a...

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  • Skill: Walk-ins

    Save time by configuring how you would like your agent to handle walk-in requests. You can let your customers know about your walk-in policy, this is especially helpful for the customers who want to arrive without an appointment.    The phrases that can trigger walk-ins are: Do you take walk-ins? Do...

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  • Skill: Change appointment

      This skill enables you to help your callers manage their existing appointments. You can configure how the agent should handle questions from your callers about canceling or reviewing their appointment details.    The phrases that can trigger Change appointment are: Change appointment Cancel appointme...

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  • Skill Request: Open Hours

    Description: Open Hours skill is used to define the business hours (the time during which a business or organization is open for customers / visitors) when a caller asks for them. The phrases that can trigger Open Hours are: What are your hours? Are you open on Saturday?  Goodcall supports irreg...

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  • Skill Request: Message Taking

    Description: This skill allows the agent to take a message from the callers for your business. It’s triggered every time the caller says “I’d like to leave a message” or when the business # is busy. Some other phrases that can trigger the Message Taking skill are: Can I leave a message Leave a messa...

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  • Skill Request: Appointments

    Description: This skill gives the business control on how they would like the agent to handle the appointment request. It is triggered when the caller prompts to make an appointment with the business.  Sample phrases: I'd like to make an appointment I want to make an appointment Schedule an appo...

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  • Skill Request: Pricing

    Description: This Skill defines how you want your agent to respond when a caller asks about the prices for a company's products and services. Sample Phrases Pricing Prices How much is a haircut? What are your prices? The Pricing skill can be used to perform the following 4 functions: Ag...

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  • Skill Request: Operator

    Description: This Skill is used to connect a caller to the business when they ask to speak with a person, or when the agent doesn’t understand what the caller said.   Sample Phrases Representative Customer service Speak to someone Operator   The Operator skill can be used to perform the ...

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  • Skill Request: Greeting

    Description: With this skill, you can customize how your callers are greeted for every call.    Example Greetings  “Thanks for calling the Fun Barbershop. We are a local barbershop that offers full service haircuts, special hair styling services and much more. <How can I help you?>” “Thanks for callin...

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