FAQ

  • How can it be free?

    Our Solo plan is free for one user and one location (phone number).  It is capped at 500 human-to-human minutes per month.  Learn more about human-to-human minutes. At Goodcall we believe that the best AI technology in the world should not be reserved for the mega-corporations.  Our core mission is "Help lo...

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  • What are human-to-human minutes?

    While human-to-agent calls are unlimited, calls are metered once the agent connects the call to your business at the request of the customer. Your agent will always do its best to relay basic information. You will be notified via text once your monthly limit is reached. Your agent will take messages until ...

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  • What countries is it available for?

    Goodcall is currently available in the USA. If you are interested in joining our beta for International numbers, please let us know here. 

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  • Can I add others to goodcall?

    The solo plan will cover you for one phone number and one staff member.   When you are ready to add another person you will need to upgrade to either Pro or Premium.   Pro will provide you with up to 5 users and the Premium plan is Unlimited.    When you add a user, they can update your agent settings, view...

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  • Can I add another location?

    The solo plan will cover you for one phone number and one staff member.   When you are ready to add another location you will need to upgrade to either Pro or Premium.   Pro will provide you with up to 5 locations.  Click the "ADD LOCATION" button under your agent.  This is also accessible from the Account ...

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  • Can I setup my current phone to forward to goodcall?

    With conditional call forwarding your customers call your current phone number and are forwarded to Goodcall when you don’t answer or the line is busy.  You can enable conditional call forwarding with your current telephone provider.  For example to enable in Comcast Business, go to the web portal and enab...

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  • Change Password

    Please submit a ticket to change your password and include the agent phone number.

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  • Delete your account

    Log in and go to your Account page. You'll see a red link to DELETE ACCOUNT. This will permanently cancel the Goodcall service and delete your data and agents. You'll also have the chance to tell us how we can improve :)  

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  • If I change information in Yelp, what happens?

    When you create your account via our Yelp integration you will see the Yelp logo on the Knowledge Intents.  The information is imported at the time of Goodcall agent creation and then updated on a daily basis in the morning. Open hours are an example of data which is automatically synced with the Yelp syst...

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