FAQ

  • Calls per month quota for Solo and Pro plans

    Your plan level determines how many calls your agent can fully manage on a monthly basis.  When you run out of calls, the "Operator" skill will no longer connect callers to your business line.  The operator skill is triggered when someone asks to connect to your business, ex: "Talk to someone" OR if your ag...

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  • Account Deletion for Inactivity

      When you sign up for your account, you have 21 days from that day to activate your agent number. Activating is simple by calling your agent. You can use any phone to activate and you must receive at least 3 calls, to keep your agent active per month. If you don't receive calls within 21 days, your agent w...

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  • Does Goodcall support Toll-Free numbers?

    Toll-free numbers are numbers with three-digit codes that can be dialed from landlines with no charge to the person placing the call (ie. (800), (888) or (866)). Unfortunately, Goodcall doesn't support toll free numbers.

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  • Does Goodcall support Vanity Numbers?

    Vanity numbers are unique phone numbers that use specific patterns of numbers or letters that customers easily remember (ie. 1-800-GOODCALL). At this time, vanity numbers are currently not supported by Goodcall.

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  • Google Voice is now available for Goodcall

    How to verify your Goodcall number in Google Voice via SMS Open your Google Voice app Navigate to your “Settings”  Under “Account”, select “Devices and Numbers” Under “Linked Numbers”, select “New Linked Number” In the text box, input your Goodcall number and select "send code" You will receive an SMS wit...

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  • How can it be free?

    Our Solo plan is free for one user and one location (phone number). At Goodcall we believe that the best AI technology in the world should not be reserved for the mega-corporations. Our core mission is "Help local business grow via accessible AI."    Our Solo plan makes this product available for the indivi...

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  • What countries is it available for?

    Goodcall is currently available in the USA. If you are interested in joining our beta for International numbers, please let us know here. 

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  • Can I add others to goodcall?

    The solo plan will cover you for one phone number and one staff member.   When you are ready to add another person you will need to upgrade to either Pro or Premium.   Pro will provide you with up to 5 users and the Premium plan is Unlimited.    When you add a user, they can update your agent settings, view...

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  • Can I add another location?

    The solo plan will cover you for one phone number and one staff member.   When you are ready to add another location you will need to upgrade to either Pro or Premium.   Pro will provide you with up to 5 locations.  Click the "ADD LOCATION" button under your agent.  This is also accessible from the Account ...

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  • Can I setup my current phone to forward to goodcall?

    With conditional call forwarding your customers call your current phone number and are forwarded to Goodcall when you don’t answer or the line is busy.  You can enable conditional call forwarding with your current telephone provider.    Instructions For example to enable in Comcast Business, go to the web ...

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  • Change Password

    Please submit a ticket to change your password and include the agent phone number.

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  • Delete your account

    Log in and go to your Account page. You'll see a red link to DELETE ACCOUNT. This will permanently cancel the Goodcall service and delete your data and agents. You'll also have the chance to tell us how we can improve :)  

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  • If I change information in Yelp, what happens?

    When you create your account via our Yelp integration you will see the Yelp logo on the Knowledge Intents.  The information is imported at the time of Goodcall agent creation and then updated on a daily basis in the morning. Open hours are an example of data which is automatically synced with the Yelp syst...

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