Getting Started
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Publishing the Goodcall phone number
The easiest way to make use of your Goodcall number is to update your business profile on Google, Facebook, Yelp, Wix and other online sites where your customers find you. Update the phone number on the admin page for your business profile on Google, Facebook, Yelp, Wix and your website. The Goodcall phon...
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Calls: Why, who and when
What The calls screen shows you who called, when, and what was said from the Agent's point of view. It's a great place to see what is happening with your business calls and how your Goodcall Agent is doing. If you see problems, let us know, we want to improve. Where Log into goodcall.com, click "Calls" go...
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Greeting your callers
What Customize how your agent greets callers. Where Log into goodcall.com, go to Agent Settings and click the edit pencil on "👋 My Greeting". This will open your Edit Greeting modal Use the text boxes to change your greeting. Call your agent to hear it live! "When open" and "When closed" You can se...
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Knowledge: skills and actions
Control what your agent knows and how it responds to callers from the Knowledge screen. Where https://goodcall.com/dashboard/knowledge Video overview The Knowledge table explained Skills - we call each knowledge item a "skill". Skills represent what your agent can do. Example phrase - what a caller c...
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