Getting Started

  • Publishing the Goodcall phone number

    The easiest way to make use of your Goodcall number is to update your business profile on Google, Facebook, Yelp, Wix and other online sites where your customers find you.  Update the phone number on the admin page for your business profile on Google, Facebook, Yelp, Wix and your website. The Goodcall phon...

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  • Calls: Why, who and when

    What The calls screen shows you who called, when, and what was said from the Agent's point of view. It's a great place to see what is happening with your business calls and how your Goodcall Agent is doing. If you see problems, let us know, we want to improve.   Where Log into goodcall.com, click "Calls" go...

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  • Greeting your callers

    What Customize how your agent greets callers.    Where Log into goodcall.com, go to Agent Settings and click the edit pencil on "👋 My Greeting". This will open your Edit Greeting modal   Use the text boxes to change your greeting. Call your agent to hear it live!   "When open" and "When closed" You can se...

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  • Knowledge: skills and actions

    Control what your agent knows and how it responds to callers from the Knowledge screen.   Where https://goodcall.com/dashboard/knowledge   Video overview   The Knowledge table explained Skills - we call each knowledge item a "skill". Skills represent what your agent can do. Example phrase - what a caller c...

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