General

Getting Started

  • Publishing the Goodcall phone number

    The easiest way to make use of your Goodcall number is to update your business profile on Google, Facebook, Yelp, Wix and other online sites where your customers find you.  Update the phone number on the admin page for your business profile on Google, Facebook, Yelp, Wix and your website. The Goodcall phon...

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  • Calls: Why, who and when

    What The calls screen shows you who called, when, and what was said from the Agent's point of view. It's a great place to see what is happening with your business calls and how your Goodcall Agent is doing. If you see problems, let us know, we want to improve.   Where Log into goodcall.com, click "Calls" go...

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  • Greeting your callers

    What Customize how your agent greets callers.    Where Log into goodcall.com, go to Agent Settings and click the edit pencil on "👋 My Greeting". This will open your Edit Greeting modal   Use the text boxes to change your greeting. Call your agent to hear it live!   "When open" and "When closed" You can se...

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  • Knowledge: skills and actions

    Control what your agent knows and how it responds to callers from the Knowledge screen.   Where https://goodcall.com/dashboard/knowledge   Video overview   The Knowledge table explained Skills - we call each knowledge item a "skill". Skills represent what your agent can do. Example phrase - what a caller c...

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Skills

  • Skill Request: Open Hours

    Description: Open Hours skill is used to define the business hours (the time during which a business or organization is open for customers / visitors) when a caller asks for them. The phrases that can trigger Open Hours are: What are your hours? Are you open on Saturday?  Goodcall supports irreg...

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  • Skill Request: Message Taking

    Description: This skill allows the agent to take a message from the callers for your business. It’s triggered every time the caller says “I’d like to leave a message” or when the business # is busy. Some other phrases that can trigger the Message Taking skill are: Can I leave a message Leave a messa...

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  • Skill Request: Appointments

    Description: This skill gives the business control on how they would like the agent to handle the appointment request. It is triggered when the caller prompts to make an appointment with the business.  Sample phrases: I'd like to make an appointment I want to make an appointment Schedule an appo...

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  • Skill Request: Pricing

    Description: This Skill defines how you want your agent to respond when a caller asks about the prices for a company's products and services. Sample Phrases Pricing Prices How much is a haircut? What are your prices? The Pricing skill can be used to perform the following 4 functions: Ag...

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  • Skill Request: Operator

    Description: This Skill is used to connect a caller to the business when they ask to speak with a person, or when the agent doesn’t understand what the caller said.   Sample Phrases Representative Customer service Speak to someone Operator   The Operator skill can be used to perform the ...

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  • Skill Request: Greeting

    Description: With this skill, you can customize how your callers are greeted for every call.    Example Greetings  “Thanks for calling the Fun Barbershop. We are a local barbershop that offers full service haircuts, special hair styling services and much more. <How can I help you?>” “Thanks for callin...

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FAQ

  • Account Deletion for Inactivity

      When you sign up for your account, you have 21 days from that day to activate your agent number. Activating is simple by calling your agent. You can use any phone to activate and you must receive at least 3 calls, to keep your agent active per month. If you don't receive calls within 21 days, your agent w...

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  • Does Goodcall support Toll-Free numbers?

    Toll-free numbers are numbers with three-digit codes that can be dialed from landlines with no charge to the person placing the call (ie. (800), (888) or (866)). Unfortunately, Goodcall doesn't support toll free numbers.

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  • Does Goodcall support Vanity Numbers?

    Vanity numbers are unique phone numbers that use specific patterns of numbers or letters that customers easily remember (ie. 1-800-GOODCALL). At this time, vanity numbers are currently not supported by Goodcall.

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  • Google Voice is now available for Goodcall

    How to verify your Goodcall number in Google Voice via SMS Open your Google Voice app Navigate to your “Settings”  Under “Account”, select “Devices and Numbers” Under “Linked Numbers”, select “New Linked Number” In the text box, input your Goodcall number and select "send code" You will receive an SMS wit...

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  • How can it be free?

    Our Solo plan is free for one user and one location (phone number).  It is capped at 500 human-to-human minutes per month.  Learn more about human-to-human minutes. At Goodcall we believe that the best AI technology in the world should not be reserved for the mega-corporations.  Our core mission is "Help lo...

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  • What are human-to-human minutes?

    While human-to-agent calls are unlimited, calls are metered once the agent connects the call to your business at the request of the customer. Your agent will always do its best to relay basic information. You will be notified via text once your monthly limit is reached. Your agent will take messages until ...

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About Goodcall

  • Our Mission

    At Goodcall we believe that the best AI technology in the world should not be reserved for the mega-corporations.  Our core mission is "Help local business grow via accessible AI." Our team is passionate about helping local shops and services.  One of the easiest things we can do is help them answer the pho...

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  • Job Openings

    Ready to take the next step in your career and be a part of the core team at a startup?  Do you have a passion for NLP, AI and building an application which makes a difference for consumers and small business?   Goodcall is a remote-first workplace embracing remote workers while also bringing them together ...

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  • Contact us

    We would love to hear from you about how you are using the product, insightful feedback and comments.  The most convenient way to reach us is using the HELP button at the bottom right of all the pages.      If this is a product request, then please submit a request here.    For information on partnerships ...

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  • Partnerships & Integrations

    Goodcall partners and integrates with small business platforms and software services which help local shops and services get their work done.   An example is our Yelp integration which seamlessly allows a business to setup and maintain the Knowledge skills in Goodcall. Please send us an email at bizdev@good...

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Privacy & Terms

  • "Call recorded for quality"

    Every call which comes into Goodcall starts with the call recording consent "whisper".  This message lets the caller know that you care about call quality and customer service.  It is also required by law in some US states.   There is no option to disable this consent whisper. Note: At this time (Sept 1) th...

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  • Privacy

    Goodcall AI, Inc. Privacy Policy Last Updated: September 1, 2021 We at Goodcall AI, Inc. and our affiliates (“Goodcall” “we”, “us”, or “our”) have created this Privacy Policy to describe how we collect and use personal information from and about the visitors to our web site at www.Goodcall.com (the “Site”) ...

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  • Terms of Service

    GOODCALL AI INC. TERMS OF SERVICE Date of Last Revision: Sept 1, 2021  Acceptance of These Terms of Service Goodcall AI Inc. (“Goodcall” “we,” “us,” or “our”) provides a natural language processing platform that allows consumers to interact with our customers via an AI-based phone services(such services, in...

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