Save time by configuring how you would like your agent to handle walk-in requests. You can let your customers know about your walk-in policy, this is especially helpful for the customers who want to arrive without an appointment.
The phrases that can trigger walk-ins are:
Do you take walk-ins?
Do you accept walk-ins?
This skill can be setup to perform the following 4 actions in response to your caller:
- To say something personalized(default; used by most businesses)
If you accept walk-ins, or want to provide any other important information to your callers regarding your preference for appointments, you can use this space to customize your response.
Tips: Here are other configurations available to use for this skill (these are less commonly used by businesses)
- To send a walk-ins link via text message
If you have a website that has information about the various policies for your business / how you like to accept your customers, you can choose this option. You can set your agent to respond to the walk-ins query with a customized message followed by an offer to send an online link. If the caller agrees to receive the link, the agent will be able to send that as a text message.
- To connect the caller to the business # (requires you to have a business #)
If your preference is to talk to the customers directly when they want to inquire about walk-ins. For example: if you have any specific walk-ins requirements, want to inform them about the waitlist, or have any additional questions for your customers, you can choose this option to connect them to your business line to speak with someone.
- To take a walk-ins message
If you’d like your callers to leave a message for you when they want to ask about walk-ins, you can select this option. If the caller agrees to leave a message, it captures customer information such as their name, their contact preferences (call or text) and their message, which will appear in your dashboard as a recorded call in the “calls” tab. It will follow the flow of message taking [link article to learn more about the details how messages are handled..]