Frequently asked questions

Getting Started

  • Publishing the Goodcall phone number

    The easiest way to make use of your Goodcall number is to update your business profile on Google, Facebook, Yelp, Wix and other online sites where your customers find you.  Update the phone number on the admin page for your business profile on Google, F...

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  • Calls: Why, who and when

    What The calls screen shows you who called, when, and what was said from the Agent's point of view. It's a great place to see what is happening with your business calls and how your Goodcall Agent is doing. If you see problems, let us know, we want to i...

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  • Knowledge: skills and actions

    Control what your agent knows and how it responds to callers from the Knowledge screen.   Where   Video overview   The Knowledge table explained Skills - we call each knowledge item a "skill". Skills represent w...

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  • Operator - Directory

    Using the Directory feature within the Operator skill, you can add contacts from your business to help your agent respond if a customer asks for someone by their name.  Adding contacts is a premium feature.  Your Goodcall agent will route the caller bas...

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  • Business Description

    This skill helps your callers learn more about your business. You can configure your agent to either say something customized, or offer to send a link to your website, whenever a caller asks to describe the business.   The phrases that can trigger Busin...

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  • Hold

    This skill helps you keep your callers in the queue until you’re available to speak with them. If the agent tries to connect the caller to your business number, and no one picks up at your business or the line is busy, your agent will offer to put the c...

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  • Take Orders

    Make money by configuring how you would like your agent to react when the caller wants to place an order. You can help your customers to place their orders with your business using voice conversations and commands.   The phrases that can trigger orders ...

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  • Running Late

    Save time by configuring how you would like your agent to react when notified that the caller is running late. You can let your customers know about your running late policy, whether you offer a grace period, or if there are any consequences for their m...

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  • Walk-ins

    Save time by configuring how you would like your agent to handle walk-in requests. You can let your customers know about your walk-in policy, this is especially helpful for the customers who want to arrive without an appointment.    The phrases that can...

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  • Block Caller

    Goodcall now allows customers to block calls   Context: This feature is useful for customers who receive spam callers and want to preserve their calls per month.   Steps below: Log into your dashboard Select your "calls" tab Select the call you want...

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  • Does Goodcall support Toll-Free numbers?

    Unfortunately, toll-free numbers are not supported on our platform.

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  • Does Goodcall support Vanity Numbers?

    Vanity numbers are unique phone numbers that use specific patterns of numbers or letters that customers easily remember (ie. 1-800-GOODCALL). At this time, vanity numbers are currently not supported by Goodcall.

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  • Google Voice is now available for Goodcall

    How to verify your Goodcall number in Google Voice via SMS Open your Google Voice app Navigate to your “Settings”  Under “Account”, select “Devices and Numbers” Under “Linked Numbers”, select “New Linked Number” In the text box, input your Goodcall nu...

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  • What countries is it available for?

    Goodcall is currently available in the USA. If you are interested in joining our beta for International numbers, please let us know here. 

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  • Can I add others to goodcall?

    You can add unlimited users to your Goodcall account.   When you add a user, they can update your agent settings, view the calls and receive messages from the message taking service. Click "ADD USER" in the Agent Settings --> Manager users tab of Goodca...

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About Goodcall

  • Our Mission

    At Goodcall we believe that the best AI technology in the world should not be reserved for the mega-corporations.  Our core mission is "Help local business grow via accessible AI." Our team is passionate about helping local shops and services.  One of t...

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  • Job Openings

    Ready to take the next step in your career and be a part of the core team at a startup?  Do you have a passion for NLP, AI and building an application which makes a difference for consumers and small business?   Goodcall is a remote-first workplace embr...

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  • Contact us

    We would love to hear from you about how you are using the product, insightful feedback and comments.  The most convenient way to reach us is using the HELP button at the bottom right of all the pages.      If this is a product request, then please sub...

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  • Partnerships & Integrations

    Goodcall partners and integrates with small business platforms and software services which help local shops and services get their work done.   An example is our Yelp integration which seamlessly allows a business to setup and maintain the Knowledge ski...

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Privacy & Terms

  • "Call recorded for quality"

    Every call which comes into Goodcall starts with the call recording consent "whisper".  This message lets the caller know that you care about call quality and customer service.  It is also required by law in some US states.   There is no option to disab...

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  • Privacy

    Goodcall AI, Inc. Privacy Policy Last Updated: September 1, 2021 We at Goodcall AI, Inc. and our affiliates (“Goodcall” “we”, “us”, or “our”) have created this Privacy Policy to describe how we collect and use personal information from and about the vis...

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  • Terms of Service

    GOODCALL AI INC. TERMS OF SERVICE Date of Last Revision: Sept 1, 2021  Acceptance of These Terms of Service Goodcall AI Inc. (“Goodcall” “we,” “us,” or “our”) provides a natural language processing platform that allows consumers to interact with our cus...

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