How can we help you?
Publishing the Goodcall phone number
The easiest way to make use of your Goodcall number is to update your business profile on Google, Facebook, Yelp, Wix and other online sites where your customers find you. Update the phone number on the admin page for your business profile on Google, Facebook, Yelp, Wix and your website. The Goodcall phon...Learn more
Calls: Why, who and when
What The calls screen shows you who called, when, and what was said from the Agent's point of view. It's a great place to see what is happening with your business calls and how your Goodcall Agent is doing. If you see problems, let us know, we want to improve. Where Log into goodcall.com, click "Calls" go...Learn more
Greeting your callers
What Customize how your agent greets callers. Where Log into goodcall.com, go to Agent Settings and click the edit pencil on "👋 My Greeting". This will open your Edit Greeting modal Use the text boxes to change your greeting. Call your agent to hear it live! "When open" and "When closed" You can se...Learn more
Knowledge: skills and actions
Control what your agent knows and how it responds to callers from the Knowledge screen. Where https://goodcall.com/dashboard/knowledge Video overview The Knowledge table explained Skills - we call each knowledge item a "skill". Skills represent what your agent can do. Example phrase - what a caller c...Learn more
How can it be free?
Our Solo plan is free for one user and one location (phone number). It is capped at 500 human-to-human minutes per month. Learn more about human-to-human minutes. At Goodcall we believe that the best AI technology in the world should not be reserved for the mega-corporations. Our core mission is "Help lo...Learn more
What are human-to-human minutes?
While human-to-agent calls are unlimited, calls are metered once the agent connects the call to your business at the request of the customer. Your agent will always do its best to relay basic information. You will be notified via text once your monthly limit is reached. Your agent will take messages until ...Learn more
What countries is it available for?
Goodcall is currently available in the USA. If you are interested in joining our beta for International numbers, please let us know here.Learn more
Can I add others to goodcall?
The solo plan will cover you for one phone number and one staff member. When you are ready to add another person you will need to upgrade to either Pro or Premium. Pro will provide you with up to 5 users and the Premium plan is Unlimited. When you add a user, they can update your agent settings, view...Learn more
Can I add another location?
The solo plan will cover you for one phone number and one staff member. When you are ready to add another location you will need to upgrade to either Pro or Premium. Pro will provide you with up to 5 locations. Click the "ADD LOCATION" button under your agent. This is also accessible from the Account ...Learn more
Can I setup my current phone to forward to goodcall?
With conditional call forwarding your customers call your current phone number and are forwarded to Goodcall when you don’t answer or the line is busy. You can enable conditional call forwarding with your current telephone provider. For example to enable in Comcast Business, go to the web portal and enab...Learn more
- See all 9 articles
At Goodcall we believe that the best AI technology in the world should not be reserved for the mega-corporations. Our core mission is "Help local business grow via accessible AI." Our team is passionate about helping local shops and services. One of the easiest things we can do is help them answer the pho...Learn more
Ready to take the next step in your career and be a part of the core team at a startup? Do you have a passion for NLP, AI and building an application which makes a difference for consumers and small business? Goodcall is a remote-first workplace embracing remote workers while also bringing them together ...Learn more
We would love to hear from you about how you are using the product, insightful feedback and comments. The most convenient way to reach us is using the HELP button at the bottom right of all the pages. If this is a product request, then please submit a request here. For information on partnerships ...Learn more
Partnerships & Integrations
Goodcall partners and integrates with small business platforms and software services which help local shops and services get their work done. An example is our Yelp integration which seamlessly allows a business to setup and maintain the Knowledge skills in Goodcall. Please send us an email at bizdev@good...Learn more
Privacy & Terms
"Call recorded for quality"
Every call which comes into Goodcall starts with the call recording consent "whisper". This message lets the caller know that you care about call quality and customer service. It is also required by law in some US states. There is no option to disable this consent whisper. Note: At this time (Sept 1) th...Learn more
Terms of Service
GOODCALL AI INC. TERMS OF SERVICE Date of Last Revision: Sept 1, 2021 Acceptance of These Terms of Service Goodcall AI Inc. (“Goodcall” “we,” “us,” or “our”) provides a natural language processing platform that allows consumers to interact with our customers via an AI-based phone services(such services, in...Learn more